Frequently Asked Questions
Didn't find an answer to the question? The most frequently asked questions and answers are collected below.
When booking a camping pitch, there is no minimum length of stay. When booking accommodation in the high season, fixed arrival and departure days apply: Monday, Friday and Saturday. Sunday is our day of rest, therefore arrival on this day is not possible.
In high season, fixed arrival and departure days apply for accommodation bookings: Monday, Friday and Saturday.
Arrival times for pitches are between 2:00 pm and 7:00 pm, and for accommodations between 4:00 pm and 7:00 pm. The departure time for pitches is no later than 12:00, and for accommodations no later than 10:00.
A reservation can be paid by bank transfer, iDEAL or Bancontact. At the campsite, payment can be made by cash, debit or credit card. See our payment terms here.
I have a discount card (SVR card, ANWB Camping Card, ACSI card, CCI card ...), is it valid at the campsite?
At our campsite only the SVR card is valid. This card offers - in low season only - a discount of € 2.50 per night for a standard camping pitch.
It is certainly possible to come with a group. Various types of accommodation are available at the campsite that can be rented together, such as chalets, hiker's huts and safari tents. In addition, camping spots can also be reserved for groups.
For groups of up to 25 people, it is possible to book in advance in our restaurant for a joint breakfast or dinner. Please contact us for more information on options and availability.
The campground has 4 paved RV pitches, located on the north side of the campground, near the main entrance. All facilities and sanitary facilities are therefore close by here. The camper pitches have grass tiles, which provides a natural look, yet a solid surface. There are also picnic tables near the RV pitches. Furthermore, there is a water tap for RVs.
It is not mandatory to choose a preferential pitch and pay preference fees. If you want to be sure of a specific pitch or the location of an accommodation, we recommend booking with preference. There is an additional charge for booking with preference. If no preference has been given for a location or camping pitch and no preference fee has been paid, we can change the location within the same type of accommodation or camping pitch. This means you may get a different spot than you originally chose.
Reservations are highly recommended in high season, as the campground is often fully booked during vacation periods and holidays. Booking on the website allows you to view availability at the campground in real time. Therefore, if no more options are open, unfortunately there is no more space on your chosen dates.
The reservation confirmation is sent immediately after making the reservation. Once the payment for the stay has been made, a first information email follows about 2 weeks before the arrival date (please note that it may end up in the Spam box). A few days before arrival a second e-mail will be sent with the latest information.
At the campsite, payments can be made by cash, credit card or PIN (Vpay).
It is not possible to reserve a seasonal pitch at the campsite. However, it is possible to reserve a place for a part of the season, for example a few weeks in spring or autumn. Please contact us for more information and available options.
Guests are welcome in the campsite subject to prior notification at the reception. They may stay at the campsite free of charge until 10 p.m. at the latest.
The campsite is car-free. On arrival and departure days, it is allowed to drive your car to the pitch or accommodation for loading and unloading your luggage. Afterwards, the car must be parked in the parking lot. On the campsite, please drive at walking pace due to children playing.
Some accommodations have 1 parking space available. This is listed with the accommodations on the website. Since there is no parking space at the reception, the car must be parked outside the campsite upon arrival.
The showers, including hot water, are free to use without coins or sepkey. There is 5 minutes of hot water per shower session, with the option of taking two breaks to soak. After consuming 5 minutes of hot water, only cold water is available.
The reception is located at the entrance to the main building, along with the mini-shop and bistro. Here you can get all your questions, hiking and biking routes, brochures, postcards and stamps. Reservations for the bistro or take-out orders can also be made here.
Our camping restaurant is a cozy bistro with a terrace, the perfect place to relax with a coffee, a refreshing drink and a snack. In the evening you can enjoy a delicious dinner. And for the appetite, we also have a friterie, where you can pick up flammkuchen, pizza, fries and snacks.
The on-site friterie is around the corner from the bistro, next to the main entrance. Flammkuchen, pizza, fries and snacks can be ordered here.
Please note: In low season, the friterie has limited opening days and hours.
Fresh bread is baked at the campsite every morning. The bread can be easily ordered in advance through the Camping app and are delivered the next morning to your designated camping pitch or accommodation.
There is a free Wi-Fi network called Val d'Or - Guest. This network can be accessed without a password. The coverage is usually good, but during vacation periods, the network can be busier. The range of the 4G network, by the way, is also good.
We believe it is important to take care of the environment. We are therefore proud that our campsite is an Ecolabel certified campsite. To protect nature, we ask you to separate waste carefully. Different colored containers for the different types of waste can be found in the waste street:
- Paper and cardboard: blue
- Plastic, metal packaging and beverage cartons: yellow
- Residual waste: gray
- Glass: green
- Empty gas bottles, broken electrical appliances, spray bottles, empty batteries, iron waste, corks from wine bottles: at the reception desk
In the mini-shop you can get your daily groceries, such as coffee, tea, soft drinks, milk, sandwich fillings, cheese, cold cuts, pancake mix, pasta, pasta sauce, soup, sausages and chips. We also sell sweets, toys, household items and Luxembourg beers and wines.
The nearest supermarkets are the Aldi and Cactus in Marnach. Here there are a number of stores together, including a bank, pharmacy, gas station, post office, Zeeman and Action.
The campsite has no specially equipped accommodations or facilities for the disabled, but the large men's and women's washrooms are wheelchair-friendly.
There are no special children's restrooms at the campsite. However, there is a baby room with a large, tub-shaped sink and a changing mat and step stool. For showering with small children, there is an extra-large shower where you can easily shower with a child.
We do not rent bicycles at the campsite. The nearest bike rental is in Wiltz at the tourist office.
At the campsite you can use a washing machine and dryer for a fee. There is no need to bring detergent, as it is added automatically. In high season there is a sign-up list to avoid long waiting times.
We have a large refrigerator and freezer that everyone can use free of charge. To avoid confusion with cooling elements or products of other guests, we recommend writing your name clearly visible on all your belongings.
The campsite accepts no liability, nor can it be held responsible, for damage or disappearance of cooling elements or other personal belongings placed in the public freezer and refrigerator.
At the campsite it is permitted to barbecue or light a fire in a safe fire pit. Of course, safety regulations must be followed and use of the fire pit is at your own risk.
To protect the ground, the bottom of the barbecue and the bottom of the fire bowl must be placed at least 15 centimeters from the ground. Stones can be used to protect the ground by placing them under the barbecue or fire bowl.
At the heart of the campsite is the firepit. This is a covered terrace, equipped with picnic tables and a large fire pit where you can barbecue. Of course, the safety instructions posted on site must be followed and use of the firepit is at your own risk.
During the May and summer vacations there is animation from the "Eendenclub''. Each week has a different theme and the recreation team organizes fun sports and creative activities 5 days a week. Also the types Elle and Izzi come along for example for theater, dancing or games. The activities are aimed at children of elementary school age and for the whole family.
During the summer vacations, there is also a meeting every Sunday morning on the field next to the campsite accompanied by a pastor. In the evening there is a Sing-in, for music and song lovers.
We do not have a swimming pool at the campsite. However, the small river 'De Clerve' flows right through the campsite, with a depth of 50 cm to 2 meters, depending on the season. In summer children can enjoy themselves for hours.
Please note that the water is not bathing water and is not controlled. Therefore, it is important to wash hands and pay attention to hygiene after playing in the stream.
A charging station is located at the entrance on the south side of the campsite. If both charging points are in use, a charging post can be used 500 meters away at the sports hall in Wilwerwiltz. Other charging points in Luxembourg can be found on the website www.electromaps.com.
The nearest gas station is the Total in Marnach, 10 kilometers from the campsite.
Please note that many gas stations are closed on Sundays.
The nearest gas station for LPG is Gulf in Hosingen, 10 kilometers from the campsite.
The nearest train station is in Wilwerwiltz, 1.5 kilometers from the campground. From this station, trains leave for several cities in Luxembourg, including Clervaux, Ettelbruck and Luxembourg City. A bus to Wiltz, Marnach and Dorscheid also stops in front of the campsite. Public transportation in Luxembourg is free, and on the train, 2nd class is free.
When arriving by train in Wilwerwiltz, it is possible to be picked up by someone from the campsite. Please contact us at least 2 working days in advance to arrange this.
The nearest general practitioner and pharmacy can be found 11 km from the campsite, the Medical Center Nordstrooss. Address: 1 Marbuergerstrooss, 9764 Marnach.
- General practitioner Dr. Tom Meyer
Phone number: 00352 661137661
Opening hours: Monday to Friday: 8:00 - 18:00 (Wednesday only until 12:00 by appointment).
The doctor speaks German and French and understands English. - Pharmacy
Phone number: 00352 921015
Opening hours: Monday to Friday: 8:30 - 18:30; Saturday: 8:30 - 13:00
The nearest hospital and first aid station is at Centre Hospitalier du Nord in Wiltz.
Address: 10 Rue Grande-Duchesse Charlotte, 9515 Wiltz.
Tel: 00352 81 669
Opening hours: Monday to Friday: 8:00 - 20:00; Saturday and Sunday: 10:00 - 18:00
Languages spoken: German, French and/or English
The Centre Hospitalier du Nord in Ettelbruck is the nearest hospital and emergency room open 24 hours a day, 7 days a week.
Address: 120 Avenue Lucien Salentiny, 9080 Ettelbruck
Tel: 00352 81661
People speak several languages here: German, French and/or English.
Luxemburgish is the official language of Luxembourg and contains elements of French, German and Dutch. The main language in Luxembourg is French, but in the north, where the campsite is located, German is also well spoken.
In addition to Christian holidays, Luxembourg has the following national holidays:
- May 1: Labor Day
- May 9: Europe Day
- June 23: Birthday of the Grand Duke
- August 15: Assumption of Mary
- November 1: All Saints Day
Many stores, supermarkets and gas stations are closed these days or open only part of the day. Public transportation also has separate schedules for the holidays.